Job Description
We are seeking an IT Support Engineer to provide professional IT support for SME businesses.
The ideal candidate will have a track record of dealing with on-site installations and a passion for delivering exceptional customer service.
Key Responsibilities
* On-site installation, configuration, and maintenance of all client hardware, including Windows Servers, computers, laptops, and printers.
* Installation, configuration, and maintenance of client software, such as MS 365 and Azure, virtual environments, Hyper V, VMWare, Veeam, communication equipment including switches, routers, firewalls, and mobile devices.
* Problem solving and troubleshooting issues on-site and remotely.
* Customer account management.
* Training and transferring knowledge to clients.
* Managing and communicating with 3rd party vendors.
Requirements
* Experience in an IT support or field engineer role, dealing with on-site installations, configurations, and maintenance of client hardware.
* Sound knowledge of MS 365, Azure, and AD.
* Server installation/migration and administration experience including virtual environments (Hyper V, VMWare, Veeam).
* Knowledge of firewalls, routers, switches, and remote access servers.
* A full driving license.
Preferred Qualifications
* Excellent interpersonal and communication skills, both written and verbal.
* Strong problem-solving, troubleshooting skills, and documentation.
* A degree in computer science or another technically related subject.