Job Summary: The Order to Cash Specialist (Chinese speaker) is responsible for managing the collections process, ensuring timely and accurate resolution of outstanding invoices, and maintaining positive relationships with clients.
Key Responsibilities:
* Manage the accounts receivable aging report, identifying and prioritizing overdue accounts.
* Communicate with customers to resolve payment discrepancies and negotiate payment plans as needed.
* Track and record collections activities, ensuring accurate documentation of all interactions.
* Prepare and distribute periodic collections reports to management.
* Collaborate with sales and credit teams to address customer payment issues and prevent future delinquencies.
* Maintain knowledge of credit policies and procedures, ensuring compliance with company guidelines.
* Assist in the development and implementation of strategies to improve collections efficiency and effectiveness.
Required Qualifications:
* Bachelor's degree in Finance, Accounting, or related field.
* 1-3 years of experience in accounts receivable, collections, or a related financial role.
* Speaking Chinese (professional level) is mandatory for this role.
* Strong knowledge of credit and collections processes, including aging reports and payment terms.
* Proficiency in Microsoft Office Suite, with advanced skills in Excel.
* Experience with accounting software, such as QuickBooks, SAP, or Oracle.
* Excellent written and verbal communication skills, with the ability to effectively negotiate with customers.
* Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize workload.
* Detail-oriented and able to maintain confidentiality in handling sensitive financial information.
Preferred Qualifications:
* Experience in a high-volume collections environment.
* Knowledge of international collections practices and regulations.
* Proficiency in additional accounting or ERP systems.
Physical Requirements:
* The ability to sit for extended periods and use a computer and telephone for communication.
* This position typically works in an office setting and may require occasional travel to meet with clients or attend training sessions.
Application Process:
* Interested candidates should submit their resume and cover letter to [email address] or apply online through our career portal.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Finance
Industries
Transportation, Logistics, Supply Chain and Storage
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