At Apple, we believe that our customer's data should be safe and secure. We go to great lengths to protect customer personal information and are deeply committed to safeguarding their data. Building this safe and secure environment starts with you!
The Retail Contact Center is looking for a Risk & Compliance Investigator. As a Risk & Compliance Investigator, you will be a part of a worldwide team that helps identify and mitigate the potential misuse of Apple tools while protecting our customers from internal fraud. The successful candidate will work closely with key business partners, including Global Security, Legal, Employee Relations, Human Resources, Internal Audit, Supplier Responsibility, and Retail Operations.
Description
Investigate leads generated through business escalations or internal reporting
Provide highly accurate reporting and analyse large data sets
Perform and develop strategic reporting to help support business goals
Produce data analysis to impact business initiatives and goals
Engage in business initiatives to ensure that the impact of changes will be measurable
Find opportunities for innovation to reduce financial and data loss
Identify ways to mitigate misuse of internal tools and protect our customer’s PII
Report trends to fellow investigators and key business partners
Report escalation trends to management
Assist partner groups with data requestsMinimum QualificationsExperience with the RCC a PlusStrong SAP SkillsHighly experienced at spreadsheet analysisAbility to work both independently and as part of a cross-functional teamStrong analysis and problem solving skillsExceptional written and verbal communication skillsExemplary work ethic with a high degree of flexibilityDetail-oriented self-starterOutstanding follow throughSQL or Python experience requiredWell versed in Tableau Dashboard creation requiredKey QualificationsPreferred QualificationsWell versed in RCC Process and ProceduresEducation & ExperienceAdditional Requirements