A leading pharmaceutical company is seeking an experienced Librarian/Document Specialist for a challenging role.
Job Description:
This role involves providing timely and efficient document delivery services, reviewing and mediating copyright permission orders to ensure compliance with applicable laws, and carrying out basic database searches to verify bibliographic citations.
Duties:
* Provide timely and efficient document delivery service
* Review and mediate copyright permission orders to ensure compliance with applicable laws
* Carry out basic database searches to verify bibliographic citations
* Obtain material not held in collection selecting the best possible option
* Follow-up with provider for the timely supply of the publications
* Document work processes. Clearly communicate progress and results with peers and customers
KPIs:
* Services turnaround time (Timeliness)
* Error free services (Accuracy)
* Customer satisfaction score, based on regular customer satisfaction survey
Requirements:
* 1-3 years of relevant librarian experience
* Experience with interlibrary loan/document delivery including verification of bibliographic citations and location of items required
* Experience practicing intellectual property law required, specifically in the areas of copyright and licensing desired
* Proven experience in customer service, preferably in a library environment
* Broad knowledge of healthcare online tools and e-resources (database, e-journals, etc.)
* Attention to detail with the ability to complete a large volume of work quickly and independently
* Verbal & Written Communication skills
* Strong customer service focus
* Team player adept at working in multicultural settings, with an appreciation of differences in business and social cultures
* Problem Solving
* Ability to work under time pressure
Education:
* Degree in Library and Information Science (B.L.I.Sc),