Reporting to: Leisure Centre Manager
Job Requirements: To increase customer satisfaction by providing efficient, prompt, trouble-free, and courteous Leisure Centre service connected with arriving members and in-house guests, in line with the hotel’s guidelines, iNua Group guidelines, and service concepts.
Main Duties:
1. Provide the highest standard of service to leisure centre members and guests using the facility.
2. Welcome, greet, register, check in, and process members and guests promptly and accurately.
3. Respond to customer requests for information about the hotel and its surroundings; awareness of local attractions and places of importance to ensure guest queries are answered.
4. Communicate clearly and effectively with members, guests, and the wider team within the hotel. Deal with all relevant communication in an appropriate and timely manner.
5. Update and verify arrivals by updating memberships in regards to customer details and method of payment.
6. Be fully aware of, and know how to manage, all Leisure Centre promotions.
7. Maximise customer satisfaction and hotel revenue by promoting the hotel facilities to guests.
8. Minimise loss of revenue by adhering to all established credit procedures.
9. Receive proper approval codes for cash and credit card paying customers.
10. Identify and record special billing instructions and notify accounting and Front Office Manager.
11. Complete shift closing accurately by getting appropriate approval signatures and authorisation codes.
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