Job Summary
BrookLodge Hotel is seeking an experienced and enthusiastic Head Receptionist to oversee the smooth and efficient operation of the Front Office. This role is essential in ensuring a welcoming and professional experience for our guests, managing reception staff, and supporting the Front Office Manager in daily operations.
Key Responsibilities
* Supervise and coordinate the Front Office team, ensuring excellent customer service at all times.
* Oversee check-in and check-out procedures, ensuring efficiency and accuracy.
* Handle guest inquiries, complaints, and special requests professionally and promptly.
* Ensure all reservations and billing procedures are carried out correctly.
* Assisting with training and support for reception Crew while maintaining high team morale.
* Assist in scheduling and rostering staff to ensure optimal coverage.
* Monitor and maintain front desk procedures, ensuring compliance with hotel policies.
* Work closely with other departments to ensure seamless guest experiences.
* Assist the Front Office Manager with administrative tasks and reporting.
* Uphold health & safety, and security procedures within the department.
Requirements
* Minimum of 2 years experience in a supervisory role in a similar environment.
* Strong leadership, communication, and organisational skills.
* Proficiency in Microsoft Office Suite and Hotel Management software systems an advantage.
* A proactive and guest-focused approach with excellent problem-solving skills.
* Ability to work flexible hours, including evenings, weekends, and holidays.
* A positive attitude and ability to thrive in a fast-paced hospitality setting.
Benefits
* Opportunities for career growth and development within BrookLodge Hotel.
* Staff discounts.
* Staff meals.
* Supportive and friendly work environment.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Administrative
Industries: Administrative and Support Services
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