Role Overview
We are seeking a Service & Sales Advisor to join our team at AIB. As a key member of our Branch Banking team, you will play a crucial role in delivering exceptional customer service and driving business growth.
Key Responsibilities:
* Provide expert guidance and support to customers on sales and service-related queries.
* Proactively identify and execute opportunities to enhance the customer experience and drive business growth, while ensuring compliance with policies and procedures.
* Champion Digital Enablement, encouraging customers to embrace digital banking solutions while ensuring a seamless and high-quality service experience.
* Collaborate effectively across teams to achieve shared objectives and contribute to AIB's success.
* Resolve customer issues efficiently across multiple channels, ensuring a customer-first approach.
Requirements:
* A proven ability to build strong customer relationships and represent AIB with expertise and confidence.
* A passion for delivering exceptional customer service and finding innovative ways to enhance the customer experience.
* Strong teamwork skills, with the ability to work collaboratively across the organization.
* Excellent problem-solving abilities and the capability to respond to customer inquiries across multiple channels.
* APA/QFA qualification is desirable, but if you don't have it yet, we offer support to help you achieve it.
About Working at AIB:
* We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
* Some of our benefits include market leading Pension Scheme, Healthcare Scheme, Variable Pay, Employee Assistance Programme, Family leave options, and Two volunteer days per year.
Our Values:
* Customer Focus: Building strong customer relationships and delivering customer centric solutions.
* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
* Ensures Accountability: Holding self and others accountable to meet commitments.
* Streamline & Simplify: Identifies and creates the processes necessary to get work done.
* Demonstrates Self Awareness: Reflects on activities and impact on others. Admits mistakes and gains insight from experiences. Knows strengths, weaknesses, opportunities, and limits.