At PTSB, we're a leading retail and SME bank in Ireland, driven by innovation and a passion for delivering exceptional customer experiences.
About the Role
We're seeking a highly motivated Branch Customer Experience Champion to join our team. As a key member of our branch operations, you'll work closely with your colleagues and Branch Lead to drive business objectives and ensure seamless day-to-day operations.
You'll have the opportunity to develop your skills through our Collaborative Customer Conversations program and promote our Omni-Channel approach to deliver exceptional customer service. You'll become familiar with our Customer Segmentation Strategy and participate in localized promotional activities to identify new business opportunities and strengthen relationships with existing customers.
Responsibilities
* Support the efficient delivery of customer service within the branch
* Provide an excellent level of customer service and advise customers on their product/financial needs journey
* Take ownership of customer queries and deal with them effectively, professionally, and compliantly
* Generate and execute sales from lead to fulfilment in accordance with our Omni-Channel ethos and activity management system
* Assist with sales campaigns, including post-sales fulfillment, administration, and follow-up tasks
Requirements
* QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours
* If no APA held, commit to qualifying within a 2-year period to achieve APA in both Loans and S&I
* Strong interpersonal and communication skills, with a commitment to providing an outstanding customer experience
* Significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment