About Us
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.
Key Job Responsibilities
* This is a customer support role – in The Cloud.
* Solve customer cases through various contact channels, including telephone, email, and web/live chat.
* Apply advanced troubleshooting techniques to provide tailored solutions for customers.
* Come up with creative solutions by working closely with customers to identify root causes of issues.
* Coach new hires, develop training materials, work with development teams on complex issues, participate in hiring, write tools/scripts to help the team, or contribute to process improvement initiatives.
A Day in the Life
* Learn and use cutting-edge technologies.
* Provide unique solutions to individual customer needs using advanced troubleshooting techniques.
* Interact with top technologists worldwide.
* Work directly with Amazon Web Services teams to reproduce and resolve customer issues.
* Use your extensive customer support experience to give feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
* Improve support-related processes and customers' technical support experience by driving projects.
* Write tutorials, how-to videos, and other technical articles for the customer community.
* Address complex customer problems spanning multiple AWS services.
About the Team
Inclusive Team Culture
We celebrate our differences at AWS. We strive to further our inclusive culture, recognizing the value it brings to customer success.
We have employee-led affinity groups and innovative benefit offerings. We host conferences like Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity).
Our Leadership Principles remind us to seek diverse perspectives, learn, and earn trust.
Work/Life Balance
We prioritize work-life balance, aiming for a flow that brings energy to both aspects of life.
Flexible working hours allow you to find your own balance between work and personal life.
Mentorship/Career Growth
We're dedicated to supporting new team members, celebrating knowledge sharing and mentorship.
We care about career growth and aim to assign projects that will help you develop into a better-rounded professional.