Ballymascanlon Hotel & Golf Resort is currently recruiting for a Reservations Agent to join the Team.
The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland. This impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.
Main Duties And Responsibilities
* To answer reservation calls in a timely and courteous manner and to respond to email enquiries.
* To inform other departments of VIP arrivals and special requirements.
* To record and process deposit information.
* To use upselling techniques and promote hotel facilities.
* To record reservation information accurately; to identify and record group and transient business segmentation codes.
* To make bookings for F&B outlets during the reservation process.
* To complete the no-show report form the evening before ensuring the revenue is recorded on the daily no-show report and the charges correctly charged to credit cards.
* To ensure that the rooming lists and booking details are accurate prior to guests' arrival.
Requirements
* Fluent English and excellent communication and written skills.
* Previous experience as a hotel receptionist or reservations agent is essential.
* Previous experience working with a reservations system is desirable.
Employee Benefits
* Meals on duty.
* Refer a Friend Program.
* Employee Assistance Program.
* Employee Recognition Awards.
* Team Member Accommodation & F&B discounts in Windward Management properties.
* Complimentary parking.
References
* All employment offers made are subject to a valid work permit and us receiving a satisfactory reference.
About Windward Management
Ballymascanlon Hotel & Golf Resort is managed by Windward Management, a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join Us Today as a Reservations Agent!
Required Criteria
* Fluent English and excellent communication and written skills.
* Previous experience as a hotel receptionist or reservations agent.
Desired Criteria
* Previous experience working with a reservations system.
Skills Needed
Exceptional Customer Service Skills, Reservation skills.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance.
Company Benefits
Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees.
Salary
Not disclosed.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Administrative and Support Services
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