Job Title: Community Operations Analyst - Danish Speakers
We are seeking a highly motivated and detail-oriented Community Operations Analyst to join our team. This role will be responsible for assisting our clients' community, resolving inquiries empathetically, accurately, and on time.
About the Role:
* Assist our client's community and help resolve inquiries empathetically, accurately, and on time.
* Become and remain knowledgeable about client's products and community standards.
* Make well-balanced decisions and personally driven to be an effective advocate for our community.
* Strong interpersonal skills, verbal and written communication skills, and most importantly empathy.
* Display a strong bias to doing what's right.
Responsibilities:
* Investigate and resolve issues that are reported on client's platform such as requests for account.
* Support and reports of potentially abusive content.
* Respond to user inquiries with high quality, speed, empathy, and accuracy.
* Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
* Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
* Enforce clients Terms of Use by carefully monitoring reports of abuse on the site.
Requirements:
* Fluent in Danish and English.
* Cultural understanding of the market.
* Experience in working in an office environment is preferable.
* Extremely reliable, consistent, and hard-working.
* Passion for ensuring a positive, safe user experience.
* Flexible in working in a faced-paced environment with different projects to work on.
What We Offer:
* Health Insurance.
* 25 days Annual Leaves.
* Free meals/snacks onsite.
* Extensive Training & Development.
* Access to Covalen's Wellness Programs.
* Tax Saver Travel Card.
* Bike to work scheme.
Salary:
€ 40,000 per annum.
Location:
Dublin, Ireland.
Contract Type:
Permanent.