Case Officer (Executive Officer)
We are delighted to announce that our client the Charities Regulator are currently recruiting for a Case Officer (Executive Officer).
Role Profile
Case officers make a valuable contribution to the work of the Charities Regulator. The role of Case Officer in the Registration Unit is a key position in the Charities Regulator, engaging with applicants, charities, charity trustees and the public.
The core functions of the Registration Unit are assessing applications submitted to the Charities Regulator, providing information to the public and maintaining the register of charities.
Responsibilities
* Reviewing a range of applications to the Charities Regulator, from straightforward applications to more complex and unique applications.
* Making appropriate recommendations based on the applications submitted.
* Explaining complex issues to applicants and supporting them in submitting the required information.
* Dealing with general queries and escalations via public channels and directing the public and charity trustees to our guidance documents and website.
* Performance and probation management of any direct reports.
* Training and mentoring of support officers.
* Reporting to and supporting the Manager and Head of Registration to achieve the effective management of the team as measured by key performance indicators.
* Contributing to the development of policies and procedures to increase the efficiency and effectiveness of the team.
* Contributing to the development of guidance publications for charities and their trustees.
Requirements
* A minimum of 2 years relevant work experience in a role where you assessed a range of information and identified key issues and clearly explain any concerns and requirements to progress.
* A minimum of 2 years relevant work experience, working in a regulatory or charity role.
* Excellent writing skills and attention to detail as evidenced in the application form, in comparison to other applicants.
* A Leaving Certificate Examination qualification with a minimum of grade D at Ordinary (or Pass) level in Mathematics and Irish or English, having obtained a minimum of Grade C in at least five subjects at Higher (or Honours) level papers.
Desirable Skills
* Evidence of ongoing professional and personal development.
* The ability to communicate proficiently with customers in Irish.
* Experience with IT testing and development of new functionality of an IT platform/system.
Competencies
* People Management.
* Analysis and Decision Making.
* Delivery of Results.
* Interpersonal and Communication Skills.
* Specialist Knowledge, Expertise and Self-development.
* Drive and Commitment to Public Service Values.
To apply, please visit the Charities Regulator website and follow the instructions provided.