Senior IT Support & Infrastructure Technician
Kepak Group is seeking an experienced IT Support & Infrastructure professional to join our team at Kepak Clonee. The ideal candidate will possess a strong technical background, including SQL skills, networking knowledge, and experience providing IT support in a manufacturing or similar environment.
As a Senior IT Support & Infrastructure Technician, you will be responsible for ensuring the smooth operation of all IT systems and equipment within the factory.
Key Responsibilities
* Technical Support: Offer prompt and efficient troubleshooting, problem resolution, and technical assistance to staff regarding IT systems, software, and hardware.
* Maintenance and Repair: Install, configure, and maintain computer systems, servers, network equipment, and peripherals such as printers and scanners.
* User Account Management: Create and manage user accounts, permissions, and access rights for staff across various systems, ensuring security and compliance with company policies.
* IT Inventory Management: Maintain an accurate inventory of IT equipment, tracking software licenses, conducting regular audits, and coordinating with vendors for repairs and replacements.
* Network Administration: Technical lead in managing the local area network (LAN), ensuring proper connectivity, security, and performance – including VLANs, Aruba Central, Meraki WiFi setups, and Sophos XG Firewall administration.
* Software Support: Install, configure, and provide support for factory-specific software applications used across the production environment.
* Documentation and Training: Develop and update technical documentation, guidelines, and standard operating procedures for IT systems and train staff on their usage.
Requirements
* Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
* Proven experience working as an IT Support Technician in a manufacturing or industrial environment is highly desirable.
* VMWare/Hyper-V/Veeam: A good understanding of VMWare virtualisation and experience with Veeam backup and replication is essential. Hyper-V is advantageous.
* Technical skills: Proficient in troubleshooting and resolving hardware and software issues, familiar with Windows operating systems, networking concepts, and server administration.
Benefits
* Company Pension
* Further Education support – Clear pathways for advancement, supported by continuous professional development and learning opportunities.
* Employee Discount Platform – Access to significant discounts and cashback with hundreds of brands through the WrkIt platform.
* Paid Maternity Leave
* Refer a Friend Scheme – Earn up to €500 for successfully referring a friend or family member to Kepak Group.
* Bike to Work Scheme – Purchase a bike and safety equipment through a salary sacrifice scheme, reducing taxable income.
* Long Service Awards – Recognition, acknowledgement, and award of dedication and valuable contribution of long-serving employees.
* GroceryAid Employee Assistance Program – Support with mental health and wellbeing, family and relationship advice, debt management, back to work support, and counselling for all Kepak colleagues and their families.
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