About Kerry Dairy Ireland
Kerry Dairy Ireland is a vertically integrated farm-to-fork business with a substantial consumer foods presence and a leading nutritional and dairy ingredients division.
We deliver high-quality dairy solutions with a focus on sustainability and innovation, from partnering with local family farms to producing world-class dairy products.
Our Business Model
* We operate multiple manufacturing facilities in the southwest of Ireland.
* We manage 29 Farm & Home stores throughout the region.
Globally, Kerry Dairy Ireland employs over 1,600 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China.
About the Role
Key Responsibilities:
1. Cold calling; presenting the business in a professional capacity with both milk suppliers and non-milk suppliers whilst selling the features and benefits of our services.
2. Manage outbound sales and service calls in line with agreed service levels.
3. Upsell and cross-sell products from the extensive product portfolio.
4. Manage delivery size and frequency to ensure efficient use of warehouse and transport resource.
5. Maintain regular contact with new and existing customers to ensure that relationships are maintained for potential repeat business.
6. Liaise with other internal stakeholders to resolve any customer issues promptly.
7. Promote the digital ordering proposition www.farmandhomestore.ie.
8. Build effective relationships with customers and internal colleagues.
9. Monitor and report on market and competitor activities.
10. Support the sales team to increase product range and meet sales targets.
11. Completion of weekly KPI sheet.
Qualifications and Skills:
* A minimum of 1 year's experience in a busy customer-focused environment.
* Ability to work as part of a team whilst also demonstrating initiative to take ownership when required.
* Competency in PC packages including the MS office suite and Office 365.
* A dedicated focus on delivering exceptional customer experiences, combined with outstanding communication skills.
* The ability to work using initiative and to complete tasks to a high degree of accuracy and quality.
* A proven ability to work in a fast-paced environment with a varied and challenging workload.