Customer Service Administrator
We are seeking a Customer Service Administrator to join our team on a permanent, full-time basis. The successful candidate will be responsible for ensuring a seamless and smooth pathway for patients referred to TCP Homecare while promoting the highest standard of service at all times.
* Providing help and advice to customers, ensuring all information gathered is accurate and relevant for the specific service to be delivered to the patient.
* Accepting and processing patient referrals in a sensitive and professional manner through an in-house bespoke electronic system.
* Maintaining all records, correspondence, databases, documentation, electronic or other formats, in an accurate and legible manner within agreed policies.
* Attending company required meetings, training, and other business in a prepared and punctual manner.
* Filing, scanning, and other general office administrative tasks.
* Reporting customer-related concerns as required and completing any investigation as requested by management.
Key Desirables-
* Strong PC, administration, interpersonal, and communication skills.
* Familiarity or knowledge of medical terminology is an advantage.
* Ability to deliver in a fast-paced environment.
* Ability to work under own initiative and make decisions quickly and effectively.
What We Offer-
* Competitive annual salary.
* 24 days of annual leave, rising with service.
* Pension Scheme.
* Life Assurance.
* Health Insurance.
* Income Protection.
* Education Assistance funding with paid exam and study Leave.
* Employee Discount Card.
You Can Also Expect-
* A supportive and friendly working environment.
* Hybrid working, with the ability to work up to 3 days per week from home.
* Refer a Friend scheme.
* Social events.
* Cycle to Work scheme.
Skills-
* Administration.
* Medical.
* Customer Service.