Job Title: Customer Experience Executive
Location: Remote (Hybrid working)
The ideal candidate will be responsible for delivering an exceptional customer experience, providing administrative support, and managing key business processes.
Key Responsibilities:
1. Manage new member applications efficiently and respond to membership emails in a timely manner.
2. Collaborate with maintenance and support partners to ensure vehicles are available for use.
3. Resolve escalated customer queries or complaints by taking appropriate action.
4. Process fines and penalties accurately and on time.
5. Organise purchase orders for invoices.
6. Provide training for dealership staff on mobility services and communicate key updates to the service.
7. Log technical issues with technical suppliers.
8. Monitor customer reviews and respond to online queries.
9. Analyse customer support reports to ensure high levels of customer satisfaction.
10. Log company expenses on relevant platforms.
11. Process outstanding payments.
12. Prepare vehicle condition reports for vehicles removed from the fleet.
13. Perform general administrative duties.
Requirements:
1. Strong organisational skills.
2. Excellent communication skills.
3. Experience managing processes.
4. Effective time management skills.
5. Attention to detail.
6. Ability to multitask.
7. Proficient in Microsoft Excel.