Job Overview
We are seeking an IT Administrator to play a critical role in ensuring the seamless operation, security, and optimization of IT systems and processes. This includes managing network infrastructure, information security, and disaster recovery systems while ensuring compliance with company IT policies.
You will work closely with end users and management to analyse system requirements, develop reporting tools, and optimize procedures in DELMIAWorks to align with financial and operational processes. Your key responsibilities will include automating tasks, integrating systems, developing SOPs, and providing training to enhance organizational efficiency.
Key Responsibilities:
* Ensure the implementation and adherence to company IT policies and systems within the region.
* Oversee and manage network equipment, services, and infrastructure, including firewalls, routers, switches, servers, and video conferencing systems.
* Monitor and maintain information security measures, antivirus protection, remote access systems, internet usage policies, and the wide area network.
* Drive the development and accessibility of SOPs (Standard Operating Procedures) and ensure employee training and updates are regularly conducted.
* Coordinate with end users and management to identify system requirements, reporting needs, and areas for process improvement.
* Support the operation, development, and maintenance of networks, Servers and disaster recovery systems.
* Collaborate with stakeholders to define problems, create solutions, and implement preventative measures for recurring issues.
* Prepare system specifications that include input and output requirements and align with operational needs.
* Develop an understanding of financial processes and their integration with the ERP system.
* Monitor customer change requests and track their status to ensure timely implementation.
* Create and modify reports and queries using reporting software to improve user efficiency.
* Coordinate with teams to explore new B2B solution opportunities and align them with organisational needs.
Core Skills/Attributes:
* IT Fundamentals: Operating systems, hardware, networking basics
* Network Administration: Networking technologies, switches and routers, monitoring and diagnostics
* Server and System Administration: Exchange server/Office 365, cloud services
* Backup and Recovery: Backup strategy, disaster recovery
* IT Security: Cybersecurity fundamentals, security concepts, compliance and standards
* Software and Tools: IT service management, monitoring and logging, automation
* Soft Skills: Team work, problem solving, project management and communication
Qualifications:
* Completed vocational training as an IT specialist equivalent.
* Minimum 1 year of professional experience.
* Several years of experience in the IT field.
* Resilient, patient, motivated, and persistent.
* Punctuality, reliability, and teamwork.
* Independent and careful working style.
* Willingness to learn.