Electronic Health Record Specialist in Letterkenny, Ireland
Optum is a global organization that uses technology to help millions of people live healthier lives. We deliver care and improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Our culture values diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. We work together to advance health equity on a global scale.
About the Role:
We want to make healthcare work better for everyone at UnitedHealth Group and Optum. To do this, we hire the best and brightest individuals. Our business in Ireland is growing rapidly to support the future of healthcare. Our teams are at the forefront of developing and adapting the latest technologies to propel healthcare forward in a way that better serves everyone.
As an Electronic Health Record Specialist, you will use your expertise in Epic or Cerner systems to advise end-users, project team members and other information technology resources. Your guidance and insights will be crucial in shaping transformation healthcare solutions. We are interested in applications from individuals with at least 1 active Epic or Cerner certification, with the enthusiasm and drive to continue to broaden their experience.
Strong candidates will demonstrate self-motivation and team collaboration. Continued development in Epic will be provided. Our team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.
Working Arrangements
Occasional after-work hours may be required to support emergency response and operational needs.
Please note: There would be an initial training program on joining where there may be an expectation to work adjusted hours, depending on trainer location/availability. Following this, hours would be standard local hours with a need for some flexibility when working with US clients.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny office and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities:
* Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
* Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module(s)
* Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
* Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
* Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
* Serve as a mentor/subject matter expert to local and client-based team members
* Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
* Facilitate communication with stakeholders from initial requirements to final implementation
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Experience:
* Deep experience of Epic or Cerner systems, with active / current Epic or Cerner certification in at least one area.
* Direct client healthcare domain knowledge such as clinical documentation workflow, patient portal, closing encounters, and patient flow
* Ability to take on a new application or project area with proven success
Preferred qualifications:
* Experience mentoring individuals or teams within the system
* Knowledge and experience using basic and intermediate project management tools and techniques
* Ability to handle multiple client assignments and communicate with all stakeholders involved
* Ability to communicate tactfully and work effectively with patients, physicians, vendors and system staff at all levels
* Capable to lead and work well in a diverse, multi-disciplinary team
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. 2023 Optum Services (Ireland) Limited. All rights reserved.