Office & Customer Support Specialist
We are seeking an enthusiastic individual to join our small team as an Office & Customer Support Specialist. This role requires a proactive and adaptable person who can support our customers, engineering and operations teams, sales, and accounts.
The Role:
Customer Support
* Manage customer communications and resolve requests proactively.
* Oversee the customer support desk for our software product.
* Foster strong relationships with customers through effective communication and issue resolution.
* Lead the service delivery process from order to installation, ensuring timely completion.
* Coordinate contractor and supplier management.
* Manage stock levels, including delivery and shipping, and handle customs payments.
* Configure hardware, including asset tagging and SIM management.
* Set up software according to customer installations or requests.
* Schedule and coordinate site visits for contractors, including RAMS coordination.
* Maintain installation records, manage the supplier portal, and track jobs using a scheduling platform.
* Collaborate with technical support to resolve customer issues effectively.
* Ensure timely job scheduling, cost calculation, invoicing, and customer follow-up to maintain high satisfaction levels.
* Categorize service issues and work to reduce recurring problems.
Office Support
* Be the first point of contact for visitors, clients, and employees onsite and over the phone.
* Ensure the daily operation of the office runs smoothly and efficiently.
* Coordinate health and safety activities with external consultants.
* Provide administrative support to the team.
* Receive post and deliveries for orders placed.
* Order office supplies, canteen items, and cleaning materials, restock the fridge, and ensure recycling is returned.
* Collect monthly invoices and log into portals to ensure these invoices reach finance.
* Support event bookings.
* Verify accuracy of orders and invoices, process purchase orders, and track them.
* Assist with sales invoicing and supplier payments.
* Develop and adhere to key performance indicators (KPIs) aligned with best practices.
* Contribute to a culture of continuous improvement.
* Perform ad-hoc tasks assigned by the team.
Requirements:
* Fluent written and spoken English skills.
* A minimum of 4 years' experience in customer support, administration, sales/purchasing administration, or office management.
* Strong interpersonal and relationship-building skills.
* Excellent organizational, planning, and prioritization abilities.
* Demonstrated ability to meet deadlines, adapt quickly, and multitask efficiently.
* A team player with high dedication, attention to detail, and problem-solving capabilities, able to work independently.
* Detailed knowledge of Microsoft Office (Word & Excel), with a focus on Excel.
* Comfortable working with technology.
* Ability to perform tasks methodically and consistently.
Location:
4 days onsite in Limerick, 1 day remote work from home.
Benefits:
* Competitive pay scale.