We are seeking an experienced and professional Hotel Reception Manager to lead the front office team at a bustling 4-star hotel in Dublin West.
This is an excellent opportunity for a customer-focused individual with strong leadership skills and a passion for delivering exceptional guest experiences.
Key Responsibilities:
Oversee the daily operations of the reception and front office team.
Ensure seamless guest check-in/check-out processes and exceptional customer service.
Train, mentor, and manage reception staff to maintain high service standards.
Collaborate with other hotel departments to ensure smooth guest experiences.
Handle guest inquiries, feedback, and complaints efficiently and professionally.
Monitor reservations and room allocations to maximize occupancy and revenue.
Ensure compliance with health, safety, and hotel operational standards.
Requirements:
Previous experience in a hotel reception or front office management role.
Excellent communication, organizational, and interpersonal skills.
Proficiency in hotel management systems and reservation platforms.
Strong problem-solving abilities with a proactive approach.
Ability to lead and motivate a team in a fast-paced environment.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A supportive and engaging work environment.
The chance to work in a well-established, dynamic hotel setting.
If you have a passion for hospitality and the skills to manage a high-performing front office team, we would love to hear from you.
CPERM22 Skills:
Reception Manager Front Office Manager Senior receptionist Ass.
Front office manager