Job Summary
We are seeking a highly skilled Service Desk Analyst to provide first-line support to external clients and internal teams. This role involves handling queries via phone, ticket, and chat, resolving technical issues, and contributing to service improvements.
About the Role
The successful candidate will be responsible for:
* Acting as the first point of contact for support queries.
* Diagnosing and resolving issues across various platforms.
* Communicating technical concepts clearly to users.
* Prioritising and managing multiple support requests.
* Escalating complex issues when necessary.
Requirements
To be successful in this role, you will need:
* Minimum 12 months' experience in a client or end-user support role.
* Diploma (or equivalent) in IT or a related field.
* Strong communication and problem-solving skills.
* Experience with Microsoft Office and technical documentation.
What We Offer
We offer a competitive benefits package including:
* 30 days annual leave (including public holidays).
* Hybrid & flexible working options.
* Pension scheme and medical cashback plan.
* Professional development opportunities.
If you are a motivated and experienced individual who is passionate about providing excellent customer service, please submit your application.