Job Summary
The Senior Operations Analyst role supports the development, implementation, and adherence to the BHFS supplier lifecycle frameworks in line with EBA Outsourcing and CBI Cross Industry requirements.
This role reports to the BHFSI Operations Manager and exists to support the end-to-end supplier lifecycle, oversight, and monitoring of vendors, outsourced processes, and functions for Booking Holdings Financial Services.
The goal is to ensure compliance to EBA Outsourcing and CBI Cross Industry Guidance on Outsourcing, the stability and resilience of payment services to Booking Holdings Group customers, and that regulatory requirements across Outsourcing and Operational Resilience are satisfied.
The jobholder will work in partnership with the BHFS UK Operation team to ensure a consistent approach to supplier management and the efficient and effective management of shared service providers of the BHFS Group.
Key Responsibilities
* Develop and maintain a deep understanding of supplier operations, processes, and controls and ensure associated records are kept up to date and maintained accurately.
* Monitoring, assessing, measuring of services outsourced and overall operational health and ensuring appropriate remediations are implemented to address service failures and promoting operational resilience and stability for BHFS Operations.
* Conduct the periodic review of suppliers' performance, track issue resolution, assess risks and controls, and consider opportunities to continually improve processes.
* Develop operational scheduling of activities promoting a disciplined operational rhythm that supports operating activities that are planned and executed in line with agreed standards and timeline.
* Implementing an Issues and Error framework including the tracking, logging, and governance on remediations.
* Developing and maintaining appropriate MI, reporting systems and contributing to data collection, monitoring, quality, and analysis.
* Maintenance of the operational frameworks and underlying components such as supplier registers, exit plans, and operational controls.
* Build relationships with service providers that facilitate long-term understanding and adherence to outsourcing standards and regulations.
* Support and represent the operation team in regular engagements with the Risk and Compliance teams.
Requirements
* At least 3-5 years of operations experience in a regulatory environment with demonstrable experience working in an outsourced service environment within the banking/payments sectors.
* Excellent communication and influencing skills.
* Highly organized and efficient.
* Knowledge of appropriate Risk Management Approaches for managing suppliers.
* Strong understanding of Outsourcing Requirements as specified by the EBA and FCA.
* Clearly understands the role of Operation teams in an Outsourcing context with ability to adhere to governance programs.