Job Title: Content Moderator
About the Job
We are seeking highly motivated and detail-oriented individuals to join our team as Content Moderators. As a Content Moderator, you will play a critical role in ensuring that our social media platform remains a safe and respectful community for all users.
Key Responsibilities
* Investigate and resolve reported issues, including requests for account support or potentially abusive content.
* Enforce clients Terms of Use by carefully monitoring reports of abuse on the site.
* Become knowledgeable about client's products and community standards.
* Use market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
* Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience.
* Recognize trends and patterns and escalate issues outside the company policy to the global team.
* Identify inefficiencies in workflows and suggest solutions.
Requirements
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* Strong interpersonal skills, verbal, and written communication skills, and most importantly - empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritize, solve problems, and work as part of a team.
* Effective time management & prioritization skills.
* Ability to consistently hit KPIs on time.
Language Skills
* Fluent in Market language on the near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region.
* Advanced level of English (C1).
What We Offer
* A chance to work within a multicultural and diverse team.
* Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.
* No shift rotations – fixed working schedule.
* Meals on-site, private healthcare, and pension contribution.
* No previous experience required – full training is provided.