The Role: Head Bartender
Reporting to : Food & Beverage Manager
Responsible for : Ensure efficient and professional
operation and customer service in accordance with company standards.
Key Responsibilities:
• Overseeing the smooth running of restaurant
operations
• Responsible for end of day – restaurant/bar closing
• Cash count and making sure restaurant is set for
breakfast
• Handling the cocktail training for the staff and making
sure we are making cocktails as per brand standards
• Restaurant and/or bar standards of service and preparation
(SOPs) are adhered to at all times.
• Be knowledge of all beverage menus.
• To actively upsell throughout all aspects of customer
service.
• At all times conduct yourself in a professional and
courteous manner.
• Ensure customer satisfaction throughout there dining
experience with us.
• Manager/Supervisor to be informed of special requirements
or difficulties.
• Responsible for the bar area when on shift.
• To read, understand and comply with your responsibilities
as defined in the Health and Safety statement and Staff Handbook.
• Thorough deep cleansing of the bars and surrounds as
required. – Any other reasonable duty as requested by management. • To ensure
HACCP, cleaning schedules are completed on a daily basis and standards
maintained.
• To actively participate in any training and personnel
exercises designed to improve standards and performance levels.
• To carry out the hotel’s customer relation policy.
• To communicate hotel services to guest as required.
• To receive customer complaints in a courteous and
sympathetic fashion and to report to your manager immediately.
• To arrive for duty in accordance with rostered times in
full clean uniform and wearing name badge at all times.
• To ensure the highest standards in personal hygiene and
grooming. (please refer to company grooming policy)