Job Summary
This role involves coordinating the export process, ensuring accurate and timely collections from customers. You will work closely with the warehouse manager, national haulage companies, and overseas offices to achieve this goal.
Responsibilities
* Collaborate with warehouse teams and logistics providers to facilitate smooth collections from customers.
* Communicate effectively with customers regarding their shipping needs, ensuring all documentation and details are accurate.
* Maintain clear communication channels with service partners to guarantee timely collections and deliveries.
* Prepare export documents and customs clearance papers, following up on pre-alerts and flight information for customers and overseas offices.
* E nsure adherence to revenue and customs regulations.
* Pursue compliance with company procedures and relevant industry/legislative requirements.
* Handle international sales leads, queries, and shipment tracking with overseas offices.
* Verify that invoices are completed and sent to the finance department in accordance with established processes.
* Review supplier invoices and CASS queries.
* Meet or exceed customer service standards for both internal and external clients.
Requirements
* A minimum of 2-4 years of experience as an Air Exports Coordinator.
* Background in freight/logistics is essential.
* Excellent written, verbal, and interpersonal communication skills.
* Effective planning, organisational, and monitoring abilities.
Offer
* A competitive salary package