Job Description This is a unique and rewarding opportunity for an inspirational leader to lead out on the transformation of the new TV Licence Collection Model. As Manager of Licencing Sales and Operations you will drive this transformation in order to underpin, strengthen and future proof the TV Licence Collection Model through An Post. The transformation of the Collection Model will require material changes in current TV Licence Database and related systems, processes and workflows in relation to TV Licences sales, collection and payment activities. Reporting to the Commercial Director of Retail, you will be responsible for leading the TV licence collection business with an income of circa €130m, by implementing a cost-effective operation, meeting commercial objectives and implementing a future proofed strategy that delivers high quality customer service. Responsibilities The principal responsibilities associated with this role include, but are not limited to the following: Lead the management of the TV Licence collection business including full P&L responsibility. Develop a transformation strategy to re-position the TV licence collection business as a viable commercial and efficient operation based on the to becollection model as determined by Government. Lead, motivate and develop a large team to execute the operational transformation strategy and achieve sales targets. Lead sales planning and performance management, maximising sales and service performance to enable the achievement of sales targets. Maximise sales volume through the most cost effective channel within the suite of payment options across Post Office, Online and Direct Debit. Develop and implement long term technology roadmap within the business unit. Manage the day to day operations of the collections business including but not limited to; managing a multi-functional team, tight cost control, licence sales, media queries, with management oversight on central system and website. Manage the strategic, commercial and operational relationships with the Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media (TCAGSM) and RTE. Provide regular Management Information Systems reporting to key stakeholders; An Post, TCAGSM and RT. Demonstrate An Post Values and behaviours in day to day work and address behaviour that supports/conflicts with these. Knowledge and Experience You will have 3+ years experience in leading an operations unit with full P&L responsibility, have proven ability to think strategically and lead a large team. A third level relevant qualification in a business-related field is desirable. Critical to this role is experience in change and transformation achieving demonstrable results in improving operational effectiveness by re-designing & enhancing processes and implementing innovative changes while maintaining a highly motivated work environment. You will have experience in working with senior stakeholders and navigating through changing priorities. As a strong leader, you will have the ability to communicate, influence and gain buy-in to enable your teams to understand their role in delivering the business strategy and ensuring that they are future focused, engaged, committed and driven to meet goals and objectives. Strong organisational skills are critical to monitor progress against KPIs and address potential challenges or issues. Please note: While the role is based in the EXO Dublin 1, the role could involve some travelling to other An Post offices to facilitate meetings. Critical Competencies: (The following competencies are critical to the delivery of results and/or to superior performance in this role:) Building & Maintaining Relationships Results Oriented Strategic Focus Leadership Commercial Acumen About the Benefits In addition to a highly competitive remuneration package we offer access to the following: An Post Company Medical Scheme An Post Pension Scheme PRIP Bonus Scheme Paid Maternity Leave Paid Paternity Leave An Post Employee Assistance Programme Digital gym with daily scheduled workouts Secure on-site bicycle parking & Cycle to Work Scheme Tax Saver Travel Pass City centre location How to Apply? We welcome all interested candidates to submit a detailed CV via the Apply Now button by 5.00pm on 28th March 2025. At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. An Post is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us. About An Post An Post is one of Irelands leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. An Posts core purpose to act for the common good, improving the lives of people in Ireland, now and for generations to come is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities we serve. Visit our website to read more about our strategy and our progress today! Skills: Leadership Operations Management Transformation