Seeking a Professional Services Engineer to provide technical support to our large client base from small independent companies to global retail chains. This is an exciting opportunity due to internal promotions at a leading multinational SaaS client.
Responsibilities:
* Provide customer-centric technical support over the phone, email, and remotely
* Install and configure our clients' SaaS product suite
* Troubleshoot issues and escalate as appropriate
* Remote customer training
Requirements:
* An IT-related degree or qualification
* Experience in a technical support role dealing with complex applications
* Excellent communication skills
* A positive attitude with a solutions-oriented demeanor
About Us:
We offer exceptional career progression opportunities and have a proven record of internal promotions. If you are interested in this fantastic opportunity, we encourage you to get in touch for a confidential chat.