Our client is seeking a Customer Account Manager to maintain and expand their customer accounts while delivering exceptional customer service.
Job Title: Customer Account Manager
Location: Dublin 15
Permanent - Full time
Job Summary:
The ideal candidate will also be responsible for supporting the development of new business opportunities.
Requirements:
* Minimum of a relevant degree (Business/Finance/Engineering)
* 5-7 years of customer relationship/commercial experience.
* Proven track record in business development.
* Strong negotiation skills and commercial acumen.
* Excellent written and verbal communication skills.
* Ability to work in a fast-paced environment.
* Flexibility to travel as required.
* Detail-oriented and self-motivated.
* Knowledge of Medtech/Pharma Business preferred.
* Experience with injection mould tooling and design and general moulding systems is a plus.
* International business experience preferred.
Responsibilities:
* Assist in the strategic development of existing accounts.
* Effectively manage existing accounts and achieve associated annual targets.
* Develop a strategic sales plan for the region in collaboration with Sales & Business Development Director.
* Ensure timely communication with customers and address their concerns/dissatisfaction.
* Identify key decision makers within target accounts and establish relationships leading to new opportunities.
* Negotiate and establish legal agreements with new and existing customers.
* Coordinate and prepare commercial bids for new business.
* Build and maintain relationships within the customer's organization and ensure contract provisions are maintained.
* Provide input to Capex documentation and submit account reports and plans.
* Stay informed on market trends and participate in industry forums.
* Participate in global account teams and align strategies across regions.
* Adhere to the company's guiding principles and corporate code of conduct.
* Ensure compliance with site environmental, health, and safety regulations and local company policies and procedures.
* Perform additional duties as requested by the direct supervisor.
If you have a passion for customer service and business development, and meet the requirements above, please apply for this exciting opportunity.
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