Application Support Consultant Location- Dundalk Onsite Requirements- Up to 3 days a week
The Opportunity:
Are you passionate about technology and driven by problem-solving?
Do you enjoy collaborating with customers to deliver exceptional software solutions?
Join us as an Application Support Consultant and elevate your career within a dynamic, innovative, and people-focused team.
The Role:
As an Application Support Consultant, you will play a pivotal role in supporting customers across a variety of business modules, including Accounting, CRM, E-Commerce, and Supply Chain Management.
You will be part of a collaborative Customer Success Office, helping customers achieve their goals with tailored ERP software solutions.
If you thrive in a fast-paced environment and have a passion for creative problem-solving, this role is for you.
Key Responsibilities:
Provide technical and operational support to a growing customer base.
Respond to inquiries on system operations and troubleshoot issues effectively.
Collaborate with internal teams to deliver optimal solutions for business challenges.
Maintain clear documentation of issues and resolutions.
Ensure excellent customer experiences by managing queries with empathy and professionalism.
Essential Requirements:
A strong problem-solver with analytical skills and a proactive mindset.
Excellent communication abilities, both written and verbal, to translate technical details into user-friendly information.
Knowledge or experience in any of the following areas is advantageous: Accounting, ERP, or Business Management Software systems.
SQL scripting, databases (SQL Server, MySQL), and associated tools.
REST API, EDI, and other integration technologies.
Financial and management reporting.
A relevant degree or equivalent experience in Computer Science, Accounting, or Business is preferred.
The Benefits:
Competitive Salary:
Reflective of your skills and experience.
Health & Wellness:
Access to private healthcare and a wellness reimbursement program.
Flexible Working:
Achieve work-life balance with our hybrid working plan.
Retirement Planning:
Employer pension contributions up to 5%.
Generous Leave: 29 days of paid leave with the option to purchase additional days.
Training & Development:
Continuous professional development opportunities to help you thrive.
For more information, please apply below or contact me directly.
Contact:
Email: LinkedIn: Shay Campbell | Linked
In Reference:
AMC/SCA/ASC Application Support Consultant