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You will be required to deliver high standards of customer service. The ideal candidate will be warm, empathetic, and friendly and have an approachable & professional manner. Experience working in a similar role with the ability to deal with a variety of responsibilities along with strong organisation skills and an eye for detail is also important.
Key duties and responsibilities:
1. Handling telephone calls, online inquiries, and dealing with queries in a professional manner.
2. Providing Excel reports to management.
3. Capturing, recording, and updating customer details in the database.
4. Various administration duties as required.
Experiences:
1. Have a strong customer service background.
2. Display an outgoing personality and enjoy engaging with people.
3. Excel at understanding, anticipating, and meeting customer needs.
4. Have a genuine desire to exceed our customers’ expectations.
5. Experienced in Microsoft applications, particularly Excel.
6. Strong ability to learn various IT systems.
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