Business Consulting - Customer Transformation
About Us
Customer Transformation helps clients transform their customer-facing commercial functions and business outcomes through developing and implementing CX strategies, operating models, digital solutions, user-centric services, and optimised products, experiences, marketing and sales.
Key Responsibilities
* Participate in the full project lifecycle (waterfall, hybrid, agile) from initial research and business case development to project planning, execution and close-out in customer facing role.
* Utilise your skills in the areas of technology, product management and agile implementation support.
* Perform business analysis tasks such as requirements gathering, prioritisation, and data analysis.
* Engage with senior client stakeholders to drive business outcomes by facilitating workshops and collaborating on projects aimed at enhancing organisational results and customer experience.
Skills and Attributes for Success
* Analytical & Problem Solving Skills: Ability to analyze and interpret data to identify trends and insights.
* Problem-Solving Skills: Excellent analytical and troubleshooting skills to address business process issues and develop effective solutions.
* Communication Skills: Excellent verbal and written communication skills to interact with stakeholders and present findings clearly.
* Attention to Detail: High level of attention to detail to ensure accuracy in process documentation and analysis.
Requirements
* A minimum of 3-5 years of experience in customer experience at Senior Consultant Level, 6-7 years at Manager, consulting, or a related field.
* Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
* Ability to think critically and challenge existing processes to identify areas for improvement.
* Basic understanding of Lean, Six Sigma and Agile principles and methodologies.
What We Offer
* A competitive remuneration package.
* Our comprehensive benefits package includes support for flexible working and career development.
* Opportunities to develop new skills and progress your career.
* The freedom and flexibility to handle your role in a way that's right for you.
Why EY
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY.
Equal Opportunities Employer
We welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.