Customer Service, Team Leader EMEA
The Team Leader of Customer Service is responsible for managing the day-to-day aspects of the European customer service function to ensure all customer needs are met. This leader will play a critical role in the overall delivery of support to our EMEA customers.
Main Duties and Responsibilities:
* Assist with the development and management of a global customer service organization which is capable of handling all Customer Service functions in an effective and efficient manner.
* Lead the implementation of continuous improvement initiatives to provide exceptional service.
* Drive the use of consistent tools and processes across the global customer service organization.
* Help enforce Customer Service department policies and procedures.
* Track and analyze key performance indicators that provide an outstanding customer experience.
* Represent Customer Service on various enterprise projects to drive quality planning and execution of operational and company initiatives.
* Collaborate and build strong relationships with internal teams and customers.
* Communicate key customer insights to necessary departments.
* Manage complex and escalated Customer Service issues.
Requirements:
* Relevant bachelor’s degree
* 2 years related experience with a preference for a Manufacturing environment.
* Interpersonal and communication skills, ability to manage relationships with employees, executives, and customers.
* Strong self-management skills, self-motivated, able to maintain clear priorities, takes initiative, and holds self-accountable.
* Decision maker
* Problem analysis and problem solving, attention to detail, time management.
* Proficient in MS Office Applications, including Excel.
* Flexible, Stress Tolerant
* ERP experience is strongly preferred.
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