Job Overview:
Our Client is seeking a friendly, professional, and organised Receptionist to join our dynamic team at a busy dental practice in the midlands. As the first point of contact for patients, you will play a crucial role in providing excellent customer service, ensuring smooth office operations, and contributing to the overall patient experience.
Key Responsibilities:
1. Patient Interaction: Greet patients warmly upon arrival, assist with check-ins, and provide necessary information about services.
2. Appointment Scheduling: Manage patient appointments efficiently, including scheduling, rescheduling, and confirming appointments. Ensure that the daily schedule runs smoothly.
3. Telephone Support: Answer incoming calls, provide information, take messages, and direct calls to appropriate team members.
4. Administrative Duties: Maintain patient records and update personal details accurately in the system. Handle paperwork and assist in the completion of forms as required.
5. Insurance and Billing Support: Assist with processing patient insurance claims, check coverage, and answer billing inquiries.
6. Office Organisation: Ensure reception area is tidy and welcoming, keep patient waiting area stocked with relevant materials, and maintain inventory of office supplies.
7. Collaborate with Team: Work closely with the dentist, dental hygienists, and assistants to coordinate patient care and ensure smooth office operations.
8. Patient Confidentiality: Adhere to confidentiality guidelines and maintain the privacy of patient information at all times.
Key Skills & Requirements:
1. Proven experience in a receptionist or administrative role, ideally within a medical or dental practice.
2. Excellent communication and interpersonal skills with a friendly and welcoming demeanor.
3. Strong organisational skills with the ability to multitask in a fast-paced environment.
4. Proficient in using computers.
5. A professional appearance and attitude.
6. Ability to remain calm under pressure and handle sensitive situations with empathy and professionalism.
7. Flexibility to work occasional evenings or weekends if required.
If you are passionate about providing excellent patient care and thrive in a busy, fast-paced environment, we would love to hear from you! Apply today to join our dedicated dental team!
Employment Type:
Full time
Company Info:
Midlandjobs.ie
Mullingar, Co. Westmeath, Westmeath, Ireland
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