Tayto Snacks, recently certified a Great Place to Work, is home to Ireland’s most iconic snack brands including Tayto, Hunky Dorys and King crisps. We also distribute other household names including Hula Hoops, KP Nuts, Skips, Rancheros and Meanies. We employ approximately 400 people in Ireland and our head office is in Ashbourne, Co. Meath – 40 minutes from Dublin city centre. Tayto Snacks is proud to be part of the Intersnack Group, Europe’s leading producer of savoury snacks, operating in around 30 European countries.
At Tayto Snacks we are passionate about people and proud of the exciting, rewarding careers we offer.
Title: Food Safety and Quality SpecialistFunction: OperationsReporting to: Quality Manager Location: Ashbourne, Co. MeathRole type: Full time, Permanent
ROLE AND RESPONSIBILITIES:
Driving the development of the customer service and complaints management handling function across multiple products.
Utilizing data-driven approach to drive improvements in the complaints handling process to improve customer outcomes.
Handle and log consumer calls with the highest level of customer service ensuring follow up action is taken as necessary.
Collaborate with the Production and Quality departments in the timely investigation and closure of complaints.
Prepare, generate and distribute weekly and monthly consumer complaints reports for operations and finance.
Analyse reports to identify trends in complaint categories and report on findings
Organise and attend monthly customer complaint meetings with relevant departments and attend all relevant DDS meetings.
Creating and closing all technical department Purchase orders
Manage all costs relating to consumer complaints to ensure the achievement of financial budget.
Management of weekly pest control reports and informing relevant departments of concerns highlighted and support in closing non-conformances. Ensuring folder is maintained with up-to-date information.
Support the operation teams with administration duties as required.
Completing and requesting health certificates
Undertake other related tasks as assigned by the technical and quality managers.
KEY SKILLS / ATTRIBUTES / CORE COMPETENCIES:
Customer Focused
Excellent Attention to detail
Ability to work under pressure
IT literate
REQUIREMENTS:
Min 2 year experience in a customer-facing role (phone or f2f)
Experience in use of Microsoft packages with advance practical applications in Excel
Food Manufacturing experience advantageous
Must be able to prioritise and organise tasks
Must be detailed orientated and self-motivated
Have an ability to collaborate across functional lines and work efficiently in a team environment
If you feel you have the skills and experience to apply for this role please do so by applying online before Friday 24 January 2025.
This job description is intended as a summary of the primary responsibilities and qualifications for this position, it is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.
Tayto Snacks is an Equal Opportunities Employer