(French Speaking) Technical Support Representative, Enterprise & Video Collaboration
(French Speaking) Technical Support Representative, Enterprise & Video CollaborationApply remote type Hybrid locations Cork, Ireland time type Full time posted on Posted 13 Days Ago job requisition id 141448
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Fluent (written and spoken) in English and French is essential for this position.
The Tech Support Representative is responsible for enthusiastically resolving technical support issues (mostly AV hardware and software, but some other products) from English and French Speaking business customers and technical support escalations from Tier 1 team members.
Ideal candidates will have a minimum of 3 years of remote AV technical support experience, combining industry knowledge, a strong customer service ethic with advanced technical skills.
Experience supporting enterprise (or business-to-business) customers is a plus.
Your Contribution:In this role you will:
Troubleshoot video conference (VC) system issues for customers via phone, email and chat.Resolve escalated support tickets from our Tier 1 support team.Assist Tier 1 support team by providing guidance to resolve tickets without escalation.Provide ad-hoc feedback about trends, new issues and the voice of the customer.In periods of low technical support volume, assist with related projects.Suggest process improvements when you see opportunities.Key Knowledge, Skills & ExperienceFluent (written & spoken) in English and French.Strong written and verbal communication skills.Strong listening and comprehension skills.Minimum 1 year of providing technical support via phone.Experience with support ticketing systems.Demonstrated ability to quickly learn how to troubleshoot new technologies and communicate them to others.Proven track record of meeting both quality and productivity goals.Strong and verifiable knowledge of customer care processes and techniques.Demonstrated adaptability to new processes and procedures while remaining up to date on existing standards.Demonstrated ability to isolate software related issues from hardware.Knowledge of computer networking and USB devices.Troubleshooting knowledge of PC and Mac OS/or other non-AV systems.Experience with one or more of the following VC software services: Zoom, Skype, Google Hangouts.Desirable Knowledge, Skills & ExperiencePreferably 3 years of experience in (AV) technical support capacity, with at least 1 year video-conference (VC) troubleshooting experience.Minimum 1 year of experience troubleshooting video conferencing software within an enterprise environment.Previous Video Conference Room Administration/Installation involving MS Teams, Zoom Rooms or Google Meet software strongly preferred.In-depth knowledge of Video Conferencing software within an enterprise environment strongly preferred.Education4-year degree or equivalent experience.Across Logitech we empower collaboration and foster play.
We help teams collaborate/learn from anywhere, without compromising on productivity or continuity.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design.
We value our diversity and celebrate all our differences.
Don't meet every single requirement?
Not a problem.
If you feel you are the right candidate for the opportunity, we strongly recommend that you apply.
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future.
Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, you may contact us toll free at +1-510-713-4866 for assistance.
Who we areAs a company, we're just the right size for every person to take initiative and make things happen.
We're big enough in our portfolio for those actions to have a global impact.
What we ValueAt Logitech, our values are not words posted on a wall.
They are a core part of who we are.
We design award-winning products that drive superior performance when gaming and superior productivity when working.
Reasons to Join LogitechLogitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design.
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