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To exceed client expectations by adding value beyond the agreed Key Performance Indicators (KPIs) and to build CPM’s business by developing the services provided to them.
To deliver, as a minimum, planned budget spend and to deliver agreed profit levels to CPM.
Key Responsibilities:
* Maintenance and development of client relationships, including regular meetings to review performance of the operation, both financially and against KPIs agreed.
* To validate and interpret client reports and results, in order to provide executive summaries and appropriate recommendations to clients.
* Identification of business development opportunities and preparation of and/or provide assistance to the Client Service Director to prepare and present profitable strategic proposals to add value to the client operation and extend the services provided.
* To monitor and control budgets, ensuring sales and profit targets are met. To assist the Client Service Director in the preparation and negotiation of the operating budget for the following year.
* To complete face-to-face client budget reconciliation meetings within six weeks of the period end.
* To ensure the correct operational departments are fully briefed in time to be able to deliver the services required to fulfill the client’s objectives and maximize profitability to CPM.
* To keep fully up to date on client businesses, objectives, and marketplace, to enable business-focused discussion and proposal of proactive operational solutions.
* To maintain a full understanding of CPM’s services, competition, and marketplace, to enable business discussion and proposal of proactive operational solutions.
* To maintain a full understanding of CPM’s services, competition, and marketplace, in order to proactively advise and support client business needs.
* To provide an executive summary to accompany all client monthly reports.
* To provide assistance to Senior Manager on all client and team-related issues where required.
* To recruit, train, motivate, and develop direct reports and to ensure the field operation is effectively managed by being fully briefed, trained, and equipped to fulfill the set tasks.
* To maintain and develop systems to measure the achievement of objectives, including an appropriate level of field accompaniment and auditing.
* To encourage an environment of coaching, learning, and development within the team.
* To conduct annual and mid-year appraisals for field team meetings.
* Continuously review the client’s business to identify and secure additional revenue streams from existing clients.
* Demonstrate a good understanding of all CPM business units in order to capitalize on identified opportunities.
* Prepare and conduct a formal annual review with the client focusing on innovative developments, recommendations drawn from best practice examples in use elsewhere within CPM.
* To generate new ideas and ways of working.
* To consistently strive to reach the highest standards of performance for customers.
* To ensure at all times that you operate in an effective and efficient manner to complete all tasks.
Requirements:
* Educated to Degree Level or Equivalent.
* Management experience in a similar sales or service environment.
* Good financial acumen with the ability to prepare and control budgets.
* Previous experience in motivating teams and developing work relationships.
* Good report writing ability.
* Ability to manage delivery against tasks of varying complexity from the planning phase, through identification of critical path analysis, milestone measurement to final implementation and evaluation.
* Ability to present across all media to a high standard.
* Strategic and commercial awareness.
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