Role: IT Administrator
Location of post: Portlaoise (Ad-hoc travel to sites in, Wales, Republic of Ireland & England)
Background: In July 2023, Leprino Foods acquired 100% of operations in the UK & EU. With an already existing portfolio of projects, we have recently completed a major project where we renewed/replaced the entire Network/Technology stack on UK and Republic or Ireland sites to bring them in-line with our international Leprino family.
This role will provide IT Support primarily for INSERT SITE but will include some remote support of other UK/EU sites to meet business and Production needs.
Leprino Foods are committed to investment at all levels, with multi-millions being invested in INSERT SITE plant production and infrastructure year on year.
Role Purpose:
Working as part of a decentralised team, you'll be self-driven and proactive in this role as you contribute to the delivery of day-to-day IT Support, assist with projects and upgrades along with continual service improvements for our factory/production systems and office environment.
You should be familiar with hypervisors & virtualisation, Networking & the Windows Server and Client ecosystems as well as proficient in user productivity software (O365).
Accountable To:
IT Service Delivery Manager, Allan Tomlinson
Direct Reports:
No Direct Reports
Responsibilities & Measures of Success:
Relationship Development
Effectively work with project stakeholders and senior management
Provide guidance and influence positive behaviours of the IT Site Support staff.
Establish an effective working relationship with our symbiont IT Services Provider, GBS & CapGemini as well as Leprino Colleagues based in the US.
Maintain strong lines of communication with departmental management, comfortable with weekly reporting & collaboration with others at different locations.
Site Operational Excellence
Develop a culture of ownership through the transition of new technology into BAU at the Sites Operational Excellence
L1 & L2 Support Functions
Underpin and contribute to L1 & L2 support functions and associated administrative processes including BAU KPIs,
Drive effective use of the ServiceDesk and work on behalf of our users to ensure issues & requests are handled in a timely manner.
Assist in the standardisation of Processes and Administration across the sites IT functions.
Participate effectively in project teams at a site level where IT resource is required
Contribute to the Maintenance of Documentation - SOP's, BCP, DR
Security Practices & Standards
Ensure that Security practices & standards are maintained and adhered to, include those surrounding Data & Physical/Perimeter solutions.
Systems & Application Support
Provide Systems & Application Support, through the maintenance of Knowledgebase material (OneNote), relevant vendor or external training and upgrades.
Identify where Systems & Processes can be automated and propose solutions to improve or remove low value activities.
IT Strategy & Delivery
Assist in the development of the IT Strategy and its delivery.
Provide support for internal users that cannot be resolved by the Service Desk.
Setup and Support of IT Equipment
Setup and support of IT equipment such as printers, scanners, phones & other peripherals.
Maintain & troubleshoot Windows desktops, Windows HMIs, laptops & Mobile Phones.
Liaise with vendors for IT hardware purchasing & support.
Infrastructure Maintenance
Administer on-prem Clients and servers running VMware Virtualization.
Collaborate with offsite Engineers to Troubleshoot system and network problems, diagnosing and solving hardware or software faults in a logical and strategic manner
Carry out IT (Office Environment) & OT (Factory Environment) infrastructure maintenance
Support of wireless networks across the site.
Support of a production label printers
Fiscal Administration
Participation in Fiscal administration, including the development of Capex/Opex budgets and project-based commercials.
Risk Management Process
Ensure awareness of Risk Management processes are embedded in BAU activities
Escalation Process
Support local sites as part of an escalation process or period of complex change.
Measurable Outputs:
During an initial 6 month probation period the candidate will undergo a familiarisation process to learn and understand all of the Systems relating to IT.
Understanding will be measured by the generation of a report and presentation detailing design and process changes that will positively impact performance, productivity and financial factors.
To be delivered to Direct and Senior Management.
Create and maintain a schedule of work in order to assist in resource planning and reporting.
Maintain and develop personal and technical skills appropriate to the systems being support and future technologies to be deployed.
Create Technical Training and deliver to internal IT members to assist in the supporting of the IT Systems.
Team:
No Direct Reports but will work closely with all Site IT Support members
Contribute positively and proactively to the development of the team communication processes.
Support and provide help and advice to team members when appropriate
Support the IT Manager with team initiatives
Responsible Care:
Drive and support a positive Health and Safety culture within the business where H&S is given equal priority with all other activities
Maintain focus on workplace safety, ensuring all activities are carried out in accordance with Standard Operating Procedures (PSOPs)
Ensure that the circumstances of any accidents or incidents or near misses are recorded in detail, reported via specified methods and that any supporting documentation is completed promptly
Immediately escalate any accidents to the site manager and the H&S manager.
Promote the culture of Stop, Think, Act. Observe, act on and immediately report any issues that may pose a threat to a safe working environment
Promote the submission of Safety Improvement recommendation (SIR)s
Ensure all Personal Protective clothing and equipment is worn in accordance with company policy.
Ensure understanding and awareness of site H&S standards, and ensure processes & maintenance activities operate in accordance with the requirements of ISO45001
Ensure familiarity and understanding of the site Environmental Targets and objectives and how the department can influence these in a positive manner.
Core Values:
Every employee at every level within Leprino Foods must act, behave and operate in line with the company core values.
Stop Think and Act Safely targeting Zero Harm
Trust and Respect through Open and Honest Communication
Responsive to the Voice of Our Customer
Integrity is core to Everything we do
Excellence in Everything we do
Person Specification:
In applications for this role, the applications will be shortlisted and candidates will be assessed at interview on the following criteria.
Physical
No health issues likely to preclude employment in the dairy industry
Qualifications and Training
Relevant IT based qualification or a minimum of 1 years experience in a related technical field.
ITIL v4 Foundation
Relevant Experience
Demonstratable experience within technical systems support, typically 3 years but minimum of 1yr should be within FMCG/Food Manufacturing or experience in a related technical/ Systems administration field is to be expected,
Specialist Knowledge
Good working knowledge of historical and current Microsoft Operating Systems (Server and Client)
Active Directory Maintenance
Good working knowledge of major networking components, network operating systems and Server /Infrastructure hardware components
Experience with architectural/technologies such as Client deployment/Imaging technology, Server / storage hardware, VMWare or alternative Hypervisor, LAN/WAN technologies, TCP/IP
Experience in support role/servicedesk, ideally within an internal client focused organisation.
Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software
Device Provisioning Technologies ERP Systems (SAP) & EDI Concepts Backup & DR Solutions Enterprise Storage MCP Certifications CCNA or equivalent professional training and/or certification
Networking skills within a virtualised infrastructure
Deliver a secure and efficent Experience in WAN and MPLS technologies including QoS, CoS, Jitter, latency
Network Maintenance skills Cisco Specialist Skills Proven and relevant working experience in a busy, internal client focused organisation.
Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software
Ability to logically prioritise tasks and schedule work accordingly
Ability to meet deadlines and respond positively to pressure
The ability to work well within a team environment
Contractor & Vendor management, support & negotiations Software Licencing & Management
Qualities & Behaviours Excellent communication and interpersonal skills
The ability to work well within a team environment
Good persuasion/influencing skills, Self-Motivated, Proactive persuasion/influencing skills Good negotiating skills Well-developed drafting skills
Addition Requirements or Circumstances:
Full driving licence is essential as is the flexibility to travel to other sites across the UK & EU group (NI, GB, RoI) as required
Skills: ITIL V4 Foundation EPR Systems Device Provisioning Technolgies
Benefits: Pension healthcare