About Nisos
We are the Managed Intelligence Company. We are a digital investigations partner who unmasks threats to protect people and organizations.
We are trusted advisors who operate as an extension of security, intelligence, legal, and trust and safety teams.
Our Mission
At Nisos, it's our mission to keep organizations and what's most important to them safe: their teams, clients, users, and key assets.
We deliver tangible impact to our clients daily by helping them protect their reputation and value, increase their revenues, reduce their losses, and avoid regulatory penalties and fines.
How We Work
We are a distributed, remote- and hybrid-working team, operating in both the U.S. and Northern Ireland.
We believe in supporting and unlocking the potential of our team through training, professional development, and advancement opportunities.
We cultivate a truly people-first, trusted partner culture of integrity, innovation, inclusion, responsibility, and collaboration.
The Opportunity
This position is responsible for planning, implementing, upgrading and monitoring security measures for the protection of our platforms, computer networks and information.
You will assess system vulnerabilities for security risks and propose and implement risk mitigation strategies.
You will ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure.
Your Responsibilities
Information Technology Support:
* Provide quick and effective assistance with information technology systems.
* Guide employees and clients remotely and in person through IT systems configuration, troubleshooting, and maintenance.
* Provide onboarding and offboarding training and support.
* Listen attentively to employees' and customers' questions and concerns and offer optimal solutions.
* Follow up with employees and customers to ensure satisfactory service.
* Prioritize employee and customer satisfaction in all communications.
Information Security:
* Collaborates with users to discuss computer data access needs, to identify security threats and violations, and to identify and recommend needed programming or process changes.
* Uses data encryption, firewalls, and other appropriate security tools and applications to conceal and protect transfers of confidential digital information.
* Monitors and restricts access to sensitive, confidential, or other high-security data.
* Modifies security files and applications as able and necessary to provide specialized access, allow new software to be installed or integrated, or correct errors.
* Determines when to update virus protection systems by monitoring current reports of computer viruses; facilitates or performs needed updates.
Training and Continuing Education:
* Safeguards system security, protection and processing of data, and improves overall server and network efficiency by training users and promoting security and data privacy awareness.
* Reviews violations of security and data processing procedures; provides training to ensure violations do not recur.
* Promote a culture of information security, data protection and compliance across all units of the organization.
* Create incident response playbooks.
Requirements
We're looking for someone with comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
Ability to work effectively under pressure and to manage sensitive and confidential information.
Excellent verbal and written communication skills, with strong attention to detail.
Bachelor's degree (or equivalent) or a combination of equivalent education and experience in computer science or related field.
Proficiency with software for preparing reports and presentations.
AWS Cloud Practitioner certification, Comp TIA A+, Security+ or similar certification.
Experience administering mac OS systems with an MDM.
Experience with a third-party Employee Identity solution, such as One Login or Ping ID.