At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the role and the teamWe are seeking a dynamic and experienced Director GCX of Policy Integration to serve as the key liaison between our Customer Insights, Operational Policy Risk and Control, Operational and various other teams. The successful candidate will be responsible for translating customer insights, standards and policy adherence performance, Teammate feedback etc. into actionable strategies and working collaboratively with multiple departments to drive policy changes or optimization and policy creation. The role requires hard-working stakeholder/partner management skills, strong influential capabilities, a strong understanding of policy, and a passion for advocating for customer-centric changes.What you will accomplishServe as the primary point of contact between the Customer Insights, OPRC and Operational teams and other departments, including Legal, Product, Trust Risk & Protection and Tech.Collaborate with the Customer Insights and OPRC Teams, identifying key trends and opportunities for policy improvement, creation, ownership and adoptionWork with cross-functional teams to develop and implement strategies based on customer and Teammate insights that enhance the customer experience and drive business growth.Advocate for customer-centric changes within the organization, influencing policy and decision-making.Act as policy owner or policy delegate; partnering with OPRC on Policy Ownership FrameworkMonitor the adherence of standards and policies and drive relevant actions and accountabilitiesMonitor and evaluate the effectiveness of implemented changes, providing regular updates to senior leadership and making recommendations for further improvements.Facilitate regular meetings and workshops to ensure alignment and integration of customer insights into departmental objectives and initiatives.Stay abreast of industry trends and best practices in customer insights and partner management.What you will bring:Minimum of 8 years of experience in a similar role, with a proven track record of successfully integrating customer insights into organizational strategy.Exceptional stakeholder/partner management skills, with the ability to build strong relationships and influence across all levels of the organization.Strong knowledge of policy and regulatory environments, with experience advocating for changes based on customer insights.Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.Strong leadership and project management skills, with the ability to lead cross-functional teams and inspire change.Excellent communication and presentation skills, with the ability to clearly articulate insights and strategies to diverse audiences.#LI-ML1Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.