Who We Are:
New Balance is a family of innovators and leaders who empower people through sport and craftsmanship to create positive change in communities worldwide.
We foster a culture where every associate feels welcomed, respected, and inspired to shape the world of tomorrow by taking bold action today.
We are more than just a sportswear brand – we are a growing team seeking talented Managers to lead high-performing teams, manage store operations, and deliver exceptional customer experiences.
Key Responsibilities:
* Drive and motivate your team to achieve individual and store targets
* Lead by example on the shop floor and back of house
* Accountable for following company guidelines on policies, procedures, visual merchandising, commerciality, stock control, and loss prevention
* Manage the execution of retail initiatives and analyses performance data to increase productivity and efficiency
* Deliver total customer satisfaction via our service model and boost sales through advanced sales techniques
* Coordinate rota and store scheduling, minimize losses, and maintain health, safety, and environmental standards
* Manage in-store HR operations, including recruitment, employee relations, payroll, performance management, training, and development of the store team
* Handle customer enquiries and complaints, sharing feedback with Senior Management
Requirements for Success:
* Team Player
* Proven people management and leadership experience
* Previous retail experience desirable
* Demonstrate excellent customer service skills
* Knowledge of loss prevention procedures and retail KPIs
* A passion for retail, with high knowledge of consumer trends and market analysis
* Ability to perform basic maths and general retail operational processes
* Fluent in English and comfortable with being remotely managed
Addtional Benefits:
* Competitive compensation package
* Potential to earn more through our Retail Bonus Scheme
* Great development opportunities and inclusive working environments across all European locations
* Generous staff discount and flexible uniform package