Full job description
Join AA Ireland as a Breakdown Assistance Customer Service Agent!
We're looking for customer-focused problem solvers to support our 24/7 breakdown assistance service. This is a permanent, full-time, hybrid role with fully paid training and career growth opportunities.
If you have strong communication skills, a passion for helping people, and can think quickly under pressure, this could be the perfect role for you!
What We Offer:
1. Annual base salary of €26,400 + shift premiums (OTE €28,000-€30,000 in year 1).
2. Clear career progression with our Agent Career Framework! Advance from €26,400 to €42,000 within 2 to 2.5 years through performance and industry experience.
3. Hybrid work eligibility post training
4. 20 days annual leave + 2 company days
5. Exclusive discounts on AA insurance & free AA membership
6. Pension contributions
7. Subsidized FlyeFit Gym membership
8. Three Ireland mobile discounts
9. Health insurance discounts
10. Fully paid family leave (maternity/paternity/adoptive)
11. Income protection & life cover
12. Education support for Insurance qualifications
13. Bike-to-Work & TaxSaver commuter schemes
14. Employee Assistance Programme
15. Busy Sports & Social Club
About You:
We're looking for a Customer Service professional with:
1. At least 1 year of experience in Customer Service
2. At least 1 year of experience in a Contact Centre (preferred)
3. Excellent communication & problem-solving skills
4. Ability to stay calm & think fast in urgent situations
5. Strong teamwork, adaptability, and attention to detail
6. Commitment to growing your career with AA Ireland
7. A strong work ethic & results-driven mindset
Your Role as a Customer Service Agent:
1. Assist AA Members & customers with roadside breakdown assistance
2. Work flexible shifts, including days, evenings, weekends & public holidays
3. Deliver excellent customer service, meeting KPIs and performance targets
4. Create a positive first impression by being professional, friendly & helpful
5. Handle objections & resolve issues, escalating complex cases when needed
6. Contribute to process improvements and team success
Be part of a team that truly makes a difference! Apply today and start your career with AA Ireland.
Job Types: Full-time, Permanent
Pay: From €26,400.00 per year
Additional pay:
1. Overtime pay
Benefits:
1. Additional leave
2. Bike to work scheme
3. Company events
4. Company pension
5. Employee assistance program
6. Employee discount
7. Gym membership
8. Work from home
Schedule:
1. 8 hour shift
2. Day shift
3. Night shift
4. Weekend availability
Application question(s):
1. This role is a full-time, permanent position (37.5 hours per week). Are you available to work full-time?
2. The planned start date for this position is 26th May, 2025. Please confirm whether you are available to start by this date.
3. This role will be based full-time in our Dublin 2 office during training. Post training, it will transition to a hybrid model, but employees will still be required to travel to the office regularly. Are you able to commit to regularly commuting to Dublin 2 as required?
4. This role involves shift work, and candidates must be fully flexible to work weekdays and weekends (Monday to Sunday). Shift premiums will be paid for afternoon/evening shifts during the working week and for any weekend shifts. The later shifts will also be worked from home. Are you able to commit to this schedule?
Experience:
1. Call Centre: 1 year (preferred)
Work authorisation:
1. Ireland (required)
Work Location: Hybrid remote in Dublin 2, CO. Dublin
Expected start date: 26/05/2025
To Apply Please forward your CV via the APPLY Now button below.
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