Helpdesk Customer Representative
A permanent, full-time position at our facility in Co. Offaly is available from January 2025.
Key Responsibilities:
* Manage incoming customer calls and online queries.
* Create helpdesk tickets and schedule callouts.
* Process customer orders and monitor stock levels.
* Generate supplier orders and process client tender applications.
* Perform data entry tasks within our in-house management system.
Requirements:
* Previous experience in a similar customer service role.
* Work history in the IT industry.
* Familiarity with SAGE 50 Cloud and MS Office applications.
* Multitasking and prioritization skills.
* Excellent customer service and communication abilities.
* Ability to work independently and as part of a team.