Accounts Receivable Specialist
We are seeking an experienced Accounts Receivable Specialist to join our team at Cloudera.
Key Responsibilities:
* Reconcile customer accounts and provide Statements of Account.
* Review the AR subledger daily, issue payment reminders ahead of invoice due date and as needed for overdue invoices.
* Communicate with customers via telephone and email to resolve billing-related questions and issues.
* Collaborate with cross-functional teams, including Order Management, Sales Ops, and Sales, to resolve queries and issues related to open invoices.
* Assist management in reviewing aged debt processes, including Tesorio notes and liaising with internal teams on agreed actions.
* Generate invoices in NetSuite and submit them to customers through various means.
* Follow established policies and procedures for approval, creation, and application of credit notes.
* Work with the Treasury team on agreed refunds.
* Participate in the month-end close process.
* Support audit tasks as needed.
* Complete ad-hoc tasks as determined by the Senior Manager.
Requirements:
* Excellent communication skills for interacting with external and internal customers.
* Proactive attitude towards improving role and process/system efficiency.
* Invoicing and credit memo/returns experience.
* Familiarity with basic contractual documents and provisions related to billing and payment rights.
* Problem-solving skills.
* Additional language a plus.
* Ability to prioritize and multitask.
Experience and Education:
* Minimum 2-3 years of accounts receivable collections and billing experience.
* Working knowledge of NetSuite is a plus.
* Proficiency in Excel/Google Sheets.
What We Offer:
* Generous PTO Policy.
* Support for work-life balance through Unplugged Days.
* Flexible WFH Policy.
* Mental & Physical Wellness programs.
* Phone and Internet Reimbursement program.
* Access to Continued Career Development.
* Comprehensive Benefits and Competitive Packages.
* Paid Volunteer Time.
* Employee Resource Groups.