IT Support Analyst My Client is looking for an experienced IT Support Analyst to join a leading industrial organization operating one of the largest and most advanced processing facilities in Europe.
This role involves supporting critical IT infrastructure across a large-scale manufacturing site, ensuring efficient and effective operations.
Key Responsibilities: Collaborate with users to identify problems and develop effective technical solutionsRespond to or escalate calls within given timeframesInstall and maintain client systems (e.g., PCs, mobile phones)Assist in the development of test and repair processesTroubleshoot and resolve hardware and software issuesEscalate to Level 3 Helpdesks when necessaryWork with other technical specialists to resolve incidentsMaintain and update internal Knowledge Management systemsEnsure adherence to Data Protection and Information Security policiesManage IT hardware and software assetsLiaise with external hardware/software providersRequirements & Qualifications: 3–5 years of experience in a similar IT support role3rd-level degree or relevant industry certificationsFlexibility to take on additional responsibilities as neededTechnical Skills: Proficiency with Microsoft client/server applications, Windows OS, PC hardware, and networkingExperience with tools like MECM, Active Directory, Microsoft Defender, System Center DPM/Operations ManagerFamiliarity with cloud and on-premise business apps and patching toolsAbility to manage security alerts and incidentsStrong troubleshooting skills, especially with TCP/IP and diagnostic toolsDesirable certifications: Microsoft CertifiedSoft Skills: Excellent communication and interpersonal skillsStrong problem-solving and critical-thinking abilitiesAbility to clearly explain technical solutions in a user-friendly wayProven time-management skills and a team-oriented mindsetWhat's on Offer: Competitive salaryPension planFamily health insuranceActive sports and social clubOnsite gymThis is a permanent onsite role and you will need a car to travel to onsite.
If interested in this role please reach out to Joe Dawson at ****** or 061208132 for a confidential chat.
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