Scalable Service Specialist Advisor
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
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Job Description
This position is within the Essential Adoption Services & Automations part of the Adoption Services Center (ASC) organization.
You will be part of a team, supporting the scalable delivery of Enterprise Support learning assets, to help our customers get the most out of their solutions.
We're seeking a passionate and dedicated Learning Operations Specialist to join our collaborative and innovative team.
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Responsibilities
* Create scalable, modern, self-consumable content to support customer business objectives and adoption of SAP solutions.
* Utilize AI tools & e-learning tools to support e-learning production/post-production and create assets.
* Support smooth service delivery and efficient operations of available platforms and infrastructure.
* Deliver a modern, flexible, and innovative learning experience.
* Efficiently support the lifecycle of our e-learning assets, from creation to retirement.
* Create tools, guidelines, and documentation to support our team and customers in getting the most out of our learning resources.
* Constantly review and adapt seamlessly the learning formats to the business needs.
* Support administrative and operational processes as well as quality assurance.
* Support the end-to-end portfolio management process and align with stakeholders to integrate processes and tools.
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About You
* We are looking for a self-motivated, self-driven, curious, open-minded professional with a customer, quality, and service-oriented work attitude.
* Team oriented, with the ability to build strong internal relationships.
* Ability to deliver results, work independently, and take ownership to drive topics forward.
* Fluent in English, both written and spoken.
* E-learning production skills and experience in working with multi-media and e-learning tools like SAP Enable Now or MMCP are definite assets.
* Experience with learning platforms and LMS are helpful.
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About Us
We build and deliver a scalable, foundational experience for our customers powered by insights and embedded automation.
We strive to enable and guide our customers to leverage the right assets, content, and offerings to drive value realization in the cloud as part of their SAP Enterprise Support and SAP Enterprise Support Cloud Edition.
By joining us, you will be part of a collaborative and innovative team dedicated to ensuring our customers' success on their SAP transformation journey.
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Benefits and Location
We commit to flexible working schedules around business requirements and individual needs.
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations.
In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
This position can be based in either the Galway or Dublin locations. Relocation assistance will not be provided.