Quality Coordinator - UPMC Aut Even
Location: Aut Even Hospital
Job type: Permanent
Overview of role:
UPMC Aut Even Hospital is recruiting a Quality Coordinator on a full-time, permanent basis. The focus of the role is to support the hospital’s mission - “to serve our communities by providing outstanding patient care and to shape tomorrow’s health system through clinical and technological innovation, research and education.” The Quality Coordinator will be responsible for supporting the quality function within the hospital and will work closely with the wider UPMC Quality function, clinical and support teams, and Senior leadership team. This position is responsible for contributing to hospital-wide and departmental quality initiatives, performing the assessment and analysis of operations and processes.
Primary Duties and Responsibilities:
* Work in collaboration with the General Manager, Director of Nursing, and Quality Manager in the development of the hospital quality improvement/quality assurance programme.
* Assist in coordinating the Joint Commission International (JCI) accreditation and HIQA compliance and licensing process.
* Assure application of a tracking method to monitor progress towards goals by collecting accurate, timely data to display the quality, cost, and service outcomes.
* Liaise with Administrators, Department Heads, Managers, and committees to identify Quality Improvement projects required; and lead or co-facilitate as appropriate to finalize and advance project goals.
* Effectively communicate improvements that are made to work teams, staff, managers, and administrators throughout the organisation.
* Be accountable for the quality of the service provided, including customer service and technical aspects.
* Manage, investigate, and conclude audits and reports on patient and customer complaints and compliments.
* Manage, organise, audit, and report on patient experience feedback.
* Support the Management team in the implementation of initiatives aimed at ongoing service development and improvement by fostering a high level of morale among staff while ensuring effective communication.
* Coordinate and support the development and implementation of operational policies, protocols, and guidelines to ensure optimum utilisation of resources and systematic audit of such usage.
* Co-ordinate and support quality improvement projects within teams with the application of quality improvement science and methodologies.
* Manage day-to-day communications with the team(s) to ensure groups receive the necessary support to work effectively to deliver on the improvement projects.
* Ensure that the measurement and analysis of data is incorporated into all quality improvement projects.
* Schedule meetings, follow up on agreed actions, and maintain minutes.
* Provide updates to demonstrate working to agreed programme plan.
* Produce individual workplans to ensure activities are on track with agreed programme.
* Effectively coordinate the assessment of current operational processes at UPMC facilities as directed by the Quality Manager.
* Assist with policy development and review including document control management.
* Assist with staff education and training on quality improvement and risk management projects and tools.
* Participate in committees as required to promote Quality, Patient Safety, Innovation, and Risk Management activities.
* Maintain accountability for ongoing self-development activities, especially related to presentation facilitation, change management, and the application of quality improvement activities.
* Any other duties that may be assigned from time to time by Hospital Management.
Lean
* Lead, facilitate, and participate in lean projects with all disciplines and departments of the hospital.
* Support and participate with others to problem solve and continuously improve with the lean tools and techniques.
* Attend/participate in on-site training as required.
Personnel
* Follow dress code policy reference.
General
* There may be a requirement to work in other areas of the hospital in line with patient requirements as requested by your line manager/deputy or nurse management.
* Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organisation.
* To respect the organisational values of the Hospital.
Quality & Safety – Safe Culture
* Quality and Safety are rooted in the daily work of all individuals at UPMC. As an employee, you are required to actively participate throughout your working day in pursuit of excellence.
* You are required to work in conjunction with your line manager in the planning, monitoring, analysing, and improvement of all quality programmes.
* Participate in the development of performance indicators in conjunction with your department manager and the business objectives.
* Initiate, participate in, and evaluate audits according to JCI, Hospital policy, and Lean requirements under the guidance and support of an audit lead.
Health & Safety
* UPMC employees are required to ensure that they take reasonable care to protect their own safety, health, and welfare and that of any other person who may be affected by their acts or omissions.
* Employees must cooperate with UPMC to ensure safety, health, and welfare at work and report anything potentially dangerous at work of which they become aware. Staff are expected to abide by guidelines/policies and all incidents and near misses.
* All employees are required to attend an education session on Fire Health & Safety on an annual basis.
Information Governance
* In the course of your employment, you may have access to, or hear information concerning the medical or personal affairs of patients and/or staff. Such records and information are strictly confidential, unless acting on the instructions of an authorised officer. On no account must information concerning staff or patients be divulged or discussed except in the performance of normal duty. In addition, records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required.
Qualifications & Experience:
* Received or currently undergoing a qualification in Quality in Healthcare (Degree or equivalent).
* 5 years experience in a similar role or healthcare setting.
* Demonstrate a high level of knowledge of developments within the healthcare quality.
* Excellent IT skills: MS Office skills to include MS Teams, Word, Excel, and PowerPoint, knowledge and experience of using an email system effectively.
* Demonstrate a knowledge of applying standards to practice, quality improvement processes, and quality and safety frameworks.
* Experience in the application of knowledge on standardisation to practice/process.
* Prior management or project management skills are required that demonstrate the incumbent’s ability to plan, implement, and manage complex projects.
* Knowledge of information systems and process improvement techniques.
* Data management and analysis expertise is essential, specifically Excel.
Equal Opportunity Statement and Benefits:
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC, we provide a total rewards program that is not only market competitive but fair and provides growth opportunities for all our colleagues.
Compensation: Competitive pay for the work employees do – base pay, performance-related pay, and premium pay where applicable.
Benefits: Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company-funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition: Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance: Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities: Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC:
A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial, and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.
Providing high-quality healthcare in the South East since 2006, UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.
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