Annual Salary circa € 36.500 depending on experience Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts.
With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client's trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions.
Atradius Collections is a business unit of Atradius Group, which forms part of GCO (Grupo Catalana Occidente), one of the leading insurers in Spain and worldwide in credit insurance.
This is a fantastic opportunity for a motivated person to join our Operations Team in Atradius Collections office in Dublin.
We are a dynamic, results driven international company and we are looking for a candidate to join our Dublin team.
This is a varied role, requiring an individual to focus on customer needs and debt collection.
The successful candidate will be responsible to support Customer service delivery and for the recovery of B2B debts.
Main responsibilitiesWorking as part of the Ireland debt collection team, mainly supporting the team with client related tasks and responsible for recovery of monies owed to clients in respect of credit insured transactions and of uninsured debts placed for collection.
Key activitiesAssisting the team in day to day customer service delivery including onboarding clients & supporting with the aftersales process;Preparation of clients' reports, assisting in uploading clients' portfolios within our dedicated systems;Assisting in improving customer experience and satisfaction through proactive response to client feedback;Liaising with internal and external stakeholders in query resolution and escalation predominately via email and our dedicated systems;Administrative ad hoc duties;Direct chasing of debtors via telephone and e-mail;Responsible for managing a portfolio of debts, scheduling calls or escalating processes including a final notification that outlines next step if payment is not received.Job requirementsPreferable but not essential experience in customer relations / service and debt collection;Excellent communication skills, both on the telephone and in writing;Very strong customer focus;Very strong numerical and MS Excel skills;Target driven, able to work well under pressure, prioritise and achieve deadlines;Self-starter, motivated and flexible in approach, team player;Proactive, good at time management;Learns quickly and takes responsibility for own development;Good understanding of credit, familiar with online websites for financials, director & company searches.What we offerA varied, dynamic, international and challenging work environment;Training and support to reach your full potential;Very attractive terms and conditions;Competitive salary based on experience.Office Location – hybrid, Parkwest, Dublin.
Atradius Collections
43 B Yeats Way
Park West Business Park
Dublin 12
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