I hope you’re okay! Are you ready for your next professional adventure?
We share your motivation to progress your career and achieve your ambitions – so we want to let you know about the latest DCA Process Specialist role with our client. Check out the details for this vacancy, with a world-leading banking company, below:
Location: South County Business Park, Carmanhall And Leopardstown, Dublin, D18 P521, Ireland
Job Overview
We are seeking an experienced DCA Process Specialist to join our dynamic team. The successful candidate will possess excellent planning, organizational, and coordinating skills to ensure the seamless operation of our business processes. Fluency in both English and German is essential.
Essential Qualifications, Training, and Experience:
* Excellent planning, organizational, and coordinating skills.
* Excellent communication and engagement skills.
* Fluent in both English and German (essential).
* Attention to detail and adherence to policies and processes.
* Ability to identify and resolve issues.
* Proficiency in Microsoft Office suite.
* Ability to work effectively both independently and as part of a team.
* Capability to deliver insights through analytics.
* Ability to take initiative and work proactively.
Desirable Qualifications, Training, and Experience:
* A third-level degree, preferably in business and language discipline.
Key Result Areas:
Customer Interaction:
* Handle and resolve escalations at the process level to ensure high customer satisfaction.
* Provide expert consulting services and support complex queries.
* Proactively anticipate questions from internal stakeholders and end customers.
* Interpret complex program and policy guidelines to provide solutions.
* Review documents to ensure proper structure before signature.
SLA Compliance:
* Execute transactions as per prescribed guidelines and timelines to meet SLA targets.
* Participate in daily huddles, provide training, and offer inputs on processes and business to the team to ensure delivery predictability.
Process Compliance:
* Execute transaction processing to meet quality standards.
* Conduct QC/QA programs as part of the quality plan to ensure adherence to process steps.
Knowledge Management:
* Review and validate inputs from team members and create case studies/FAQs to capture tacit knowledge.
Process Reengineering:
* Participate in the ideation process, produce documentation, and train the team on reengineered processes to meet client and internal commitments continuously.
Talent Management (People Management):
* Support the Team Lead by training people on process/domain as part of the growth plan to ensure high employee satisfaction.
Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling.
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