IT Service Management is a critical role within America’s Division Technology and is responsible for the processes and technology used to plan, deliver, and support IT services.
This function is responsible for ensuring the success & continuous improvement in incident and problem resolution, level one and two IT operations, Disaster Recovery & Resilience within our environments.
Role Objectives
The purpose of this role is to provide overall management and oversight of service delivery across all Americas Division Technology areas.
Must have a mindset and experience of driving continual process and service improvement.
Excellent stakeholder and communication skills at the most senior level in the Bank, and with third parties, including the ability to set and explain IT Service Management to a non-technical audience.
The function will provide support to the broader Technology function and locations, identify and support leading edge practices and processes, enable service excellence and help define ongoing strategy for a secure, stable and resilient environment.
Role Objectives: Expertise
1. Demonstrate comprehensive understanding of a complex IT environment in order to support delivery teams.
2. Demonstrate project management, budgeting, reporting skills required to coordinate day-to-day operations but also enhance with automation our environment.
3. Show familiarity with policy and regulation concerning risk mitigation, as well as the development and management of service level agreements and process triage and prioritization.
Qualifications and Skills
1. Demonstrable experience and understanding of IT Service Management.
2. Sufficient technology knowledge and experience to deal with incidents across the Technology platforms and run an operational Service Management Group. Knowledge of industry standard tooling and processes for running successful Service Delivery functions in financial services, technology companies, or both.
3. 5 years of relevant experience.
SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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