About Amazon Worldwide Capacity Planning
We are working to be the most customer-centric company on earth, and we need exceptionally talented, bright, and driven people to help us achieve this goal.
Amazon Worldwide Capacity Planning is looking for an exceptional analyst who can raise the performance bar, work closely with multiple stakeholders in different geographies, and drive new innovations in the customer service industry.
Key Responsibilities:
* Work in lock-step with business teams, CS Operations, Global Outsourcing, Program Management, and CS Finance to manage global capacity planning for Europe Network.
* Collaborate with GO Vendor Management team, Headcount Planning, Capacity Planning, GO Finance, and program teams to ensure smooth execution of capacity planning processes.
* Build optimal contact volume allocation plan for outsourcing partner network by managing trade-offs between quality, productivity, and cost.
* Coordinate with internal and outsourcing network operation teams to meet business service levels.
* Mitigate capacity risks by managing dependencies across multiple sites and geographies.
* Manage reporting and analysis of daily, weekly, and monthly key performance indicators for Europe GO.
BASIC QUALIFICATIONS
* Senior experience in Capacity Planning or related field.
* Experience in business or financial analysis.
* Advanced Excel and big data experience.
* Excellent communication and interpersonal skills.
* Proven problem solving skills, project management skills, attention to detail, and exceptional organizational skills.
PREFERRED QUALIFICATIONS
* Bachelor's degree in mathematics, statistics, computer science, engineering, economics, or related field.
* Operations research or BPO experience.
* Experience working with supply chain planning or customer service planning function/tools.
* Some programming experience is a plus.
* Lean-Six Sigma Black Belt.
About Us
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.